At GrandRoots, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order.
1. Information We Collect
When you use our website, place an order, or contact us, we may collect:
- Name
- Mobile number
- Email address
- Billing and shipping address
- Order and transaction details
- Information you provide through contact or enquiry forms
- Website usage and technical information such as IP address, browser type, and device information
We only collect information that is reasonably necessary to provide our services and improve your experience.
2. How We Use Your Information
Your information may be used to:
- Process and deliver your orders
- Confirm orders and provide delivery updates
- Respond to your questions and enquiries
- Process payments through authorized payment providers
- Provide customer support
- Improve our products, website, and services
- Send important service-related communications
- Send promotional communications where permitted and where you have provided appropriate consent
3. Payment Information
Payments may be processed through third-party payment gateways. GrandRoots does not normally store your complete credit/debit card, UPI, or banking credentials on its own servers.
Payment information is handled according to the applicable privacy and security policies of the payment service provider.
4. Cookies
Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and provide a better browsing experience.
You may adjust your browser settings to manage or disable cookies. Some website features may not function properly if certain cookies are disabled.
5. Sharing of Information
We do not sell or rent your personal information.
We may share necessary information with trusted service providers, such as:
- Delivery and logistics partners
- Payment gateway providers
- Website hosting and technology providers
- Customer support or service providers
- Government authorities or law-enforcement agencies when required by applicable law
These parties receive only the information reasonably required to perform their services or meet legal obligations.
6. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
7. Third-Party Links
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and GrandRoots is not responsible for the privacy practices of external websites.
8. Your Choices
You may contact us to:
- Request information about the personal data we hold about you
- Request correction of inaccurate information
- Ask questions about how your information is used
- Request deletion of information where applicable under law
- Opt out of promotional communications
You may still receive essential communications relating to orders, payments, accounts, or services.
9. Children’s Privacy
Our website is not intended to knowingly collect personal information directly from children. If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable legal requirements.
Any updated version will be published on this page with the revised effective date.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through the details provided on our Contact Us page.
GrandRoots
Pure Spices. True Tradition. Back to Our Roots.
