Shipping Policy
- Orders are generally processed within 1–3 business days after successful order confirmation.
- Once dispatched, delivery usually takes 3–7 business days, depending on the delivery location.
- Orders may take slightly longer during holidays, sales, adverse weather, or other unforeseen circumstances.
- Customers will receive shipping or tracking details, wherever tracking is available.
- Please ensure that the delivery address, phone number, and other details provided at checkout are correct.
- GrandRoots is not responsible for delays caused by incorrect or incomplete customer information.
- If a package arrives damaged, customers are advised to contact us as soon as possible with photographs of the package and products.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before the order is placed. Any applicable free-shipping offers will be subject to the terms mentioned on the website.
Order Cancellation
- Cancellation requests can be made before the order is dispatched.
- Once an order has been dispatched, it cannot normally be cancelled.
- To request cancellation, contact us as soon as possible with your order number and registered contact details.
- If the cancellation is approved before dispatch, the eligible refund will be processed to the original payment method.
- Refund processing times may vary depending on the payment provider or bank.
Failed or Undelivered Orders
If an order cannot be delivered because of an incorrect address, unavailable recipient, or repeated delivery attempts, the package may be returned to us. Any re-shipping may be subject to additional shipping charges.
Contact Us
For shipping or cancellation-related queries, please contact our support team through the details provided on our Contact Us page.
GrandRoots
Pure Spices. True Tradition. Back to Our Roots.
